提高客户和工作场所体验的科学

• 调查了350多名员工的工作经历
• 根据员工反馈改变工作空间
• 客户有权吸引和留住最优秀的人才

By 2025, millennials* are expected to account for 70% of the workforce. 比任何一代人都要多, 他们寻求平等, 透明度, 工作场所的灵活性和目的性, 因此，哪些将需要进化.

随着混合工作模式日益成为常态, organisations are creating a more flexible range of 工作场所s. 然而, 在很多情况下, 工作场所 changes have been made without reference to solid data on how colleagues envisage using spaces to be their most productive.

While the much-vaunted ‘Great Resignation’ of millennials quitting jobs en masse has yet to occur, there is little doubt appropriate 工作场所s will be critical to the attraction and retention of young talent. With over a third of millennials currently looking for a new job, there has never been a more important time to focus on their needs.

* 1981年至1996年出生的人.

面对这些挑战, a 政府 department asked Mitie for support to ensure their workspaces performed for its multi-generational workforce across multiple sites. Ultimately they wished to make data-driven decisions to improve the work environment.

米蒂照看7.5m people across the UK daily; our knowledge of 工作场所s is unrivalled in FM. 专家们发展 Sphere，我们新的工作场所效率工具, to help clients profile and better understand building users and how they interact with their environment. Sphere collects and analyses data to generate insights on employee experience, including how well suited 工作场所s are to the tasks and activities performed within them.

Sphere also helps clients to understand the importance of 工作场所 features and how well they support employees’ differing requirements, as well as identifying which improvements will positively impact productivity and wellbeing while influencing 工作场所 strategic goals.

超过350名员工接受了工作经历调查

使用量身定制的输入，以满足客户的具体要求, over 350 of their employees scored three aspects of 工作场所 experience on the easy-to-use Sphere app: Physical, 感觉和情感.

The resulting data showed Mitie’s 工作场所 design experts how the existing office affected productivity, 健康和对工作环境的态度. Mitie subsequently identified and implemented solutions to comprehensively improve employee experience.

Priority areas of focus included quiet spaces, better air quality and break-out areas. The outputs identified the following priority areas of focus:

物理:

• 创造安静的空间
• 开发正式和非正式合作的空间
• Improve meeting room/desk availability and booking functionality

感觉:

• 温度更灵活
• 改善自然和人工照明
• 提供更好的空气质量和通风

情感:

• 将混合工作实践和工作方式正规化
• Implement informal spaces to connect, as well as break-out areas
• 改善通往花园和户外空间的通道

Workplace transformed using employee survey data and insights

Mitie has identified and implemented solutions to improve the 工作场所 experience. 例如, data showing that a number of employees were having trouble concentrating due to high noise levels led to the repurposing of underused parts of the office. These became focus areas where colleagues can work in a quieter environment.

As Sphere数据可以通过多种方式进行分析, the survey also highlighted differences in sentiment between millennial and Gen X** employees including:

• 100% of millennials have adopted hybrid working with a preference for three days at home each week.
• 千禧一代对所有设施的评分都低于X一代, were less inspired by the 工作场所 and found it less enjoyable.
• Millennials scored tools and equipment lower than Gen X; typically they expected work equipment to outperform what they have at home.
• Millennials scored air and light quality lower than Gen X and saw outdoor spaces as more important for personal wellbeing.

使用这些数据, the client is developing a 工作场所 strategy with priority given to changes that will have most impact on attraction and retention of millennial employees. Mitie will continue working with the client to track employee experiences after the initial solutions have been implemented, 确保他们保持适合的目的.

** 1965年至1980年间出生的人

创建以同事为中心的空间, 哪些支持不同的工作方式, 鼓励更多的人更频繁地访问办公室, 同时帮助吸引和留住最优秀的人才.

因此，Sphere将给我们的客户…

• 有信心做出数据驱动的决策
• 洞察为投资提供信息
• Flexibility to test hypotheses and understand the impact of 工作场所 changes
• The ability to predict attrition based on how different groups respond to the 工作场所 environment