德比市议会

挑战

德比 City Council’s diverse portfolio of 120 properties includes nursery, primary, secondary and special schools, children’s and adult residential homes and secure accommodation, leisure buildings, libraries, museums, administrative offices, markets, crematorium and cemeteries, public conveniences and car parks.

的 service we provide for 德比市议会 includes all aspects of mechanical maintenance across this portfolio, including statutory inspections, 24 hours 每天，一年365天.

的 provision of mechanical and electrical maintenance is split between three 承包商和按集群划分的物业.

解决方案

德比 City Council are supported by a contract manager, contract supervisor and our local team of 10 mobile engineers that are available to support. 外的 normal office hours, a call-out facility is provided which gives us a quick 对安理会的需要作出反应.

We operate a fully trained Service desk, contactable by phone and email, on a 24/7/365基础. 这 facility provides our customer with a centralised point of contract via a dedicated telephone number and email address. 澳博官方网站台 also provides ‘out of hours’ support for 德比市议会 who on occasion 要求进行紧急工程. 这包括那些需要a presence on site within the agreed response times as part of our performance 与当局达成框架协议.

我们的 team have faced many challenges throughout our relationship. 这些包括:

• 年: 德比市议会 have recently moved to a ten-month maintenance year system, meaning that all maintenance is undertaken between April and January, 这使得2月和3月没有支出. 这 allows the Council to collate all their costs and agree final spending before the end of the financial year.
  
  
• 上市建筑: A number of the properties are Listed Buildings under the Town and Country Planning Act 1990, located within Conservation Areas or of Special Historic or Architectural interest.
  
  
• 审查 of 员工: Due to the nature of some of the buildings and their occupants for example schools, 托儿所和儿童之家, all Mitie engineers 工作ing on the contract are fully DBS checked and cleared.

结果

In addition to generating 储蓄 through our self-delivery of services, our achievements 包括:

回应 at Short Notice: Since 2016, our key achievement has been the ability of our mobile team to respond to reactive call outs at short notice and complete most of the 工作 in the timeframes agreed within our contract SLAs.

改造 议会大厦:三个机械的 and electrical maintenance contractors, Mitie were awarded the renovation project of Council House – 德比市议会’s main building. 这 is a listed building meaning that all 工作 had to be planned thoroughly, we had to apply for permits and plans given permission before 工作 could start. 这 process started in 2014 and the 工作s were completed in late 2017.

继续 Support: 我们的 teams are also 工作ing with the Council wherever possible to suggest innovations and replacements that will result in efficiencies and long-term 储蓄. We support other contractors wherever possible and regularly communicate with the Council to help them prioritise essential maintenance 工作.